We know you will love your purchase! But, on the off chance you received your order and it wasn’t everything you were expecting, please reach out to our talented customer service team at firstname.lastname@example.org if you wish to make a return. We will help you find the best option.
You can also visit your local store to return your online order without prior authorization. Remember, you will need your packing slip as proof of purchase.
Just a few details to remember …
In store purchases cannot be returned to our online returns center. If you bought it in store, it must be returned in store. All returns are subject to verification before a decision is made to offer a refund or replacement either in store or online.
Defective Exchange: We make every effort to ensure all the items we sell are top quality and arrive in perfect condition. On the off chance you received a defective or damaged item, don’t worry, we’ve got you covered! Contact us within 30 days* and we’ll assist with processing the exchange for you. Remember, when you return the item you must include the packing slip and any manuals, cables accessories, peripherals & everything that originally came with it.
Pretty obvious but any item you want to exchange cannot have physical damage. I’m sure you understand, you can’t rage throw a controller, or play frisbee with a game and call it defective. It must be in the same condition it was when you received it.
Your item will be replaced with a like-for-like item upon return. After 30 days, Terms and conditions of the manufacturer's warranty applies. You can find details here.
*Defective Biogenik items can be exchanged within 6 months
Change of Mind Returns: So, you get your product home and realize you had a change of heart on your purchase… We know the feeling; we’ve all been there. Don’t worry. Just contact us within the 30-day window. And make sure the item remains sealed and unopen. We will assist you with a return or exchange.
Of course, we aim to provide hassle free returns and like with everything, there are some rules.
As much as we may want to, we cannot accept returns of:
- Any item returned more than 30 days from the date on the packing slip.
- Any item that has been opened and/or used.
- Any item not in its original condition.
- Any product that has been beaten up, damaged, played, or is missing parts.
- Any items that were sold as part of a bundle, unless the entire bundle is returned.
Digital items, PC games and Trading cards
We know you get it, and its only makes sense that one-time use codes provided with PC games and DLC are not refundable/exchangeable or returnable. Just to be super clear all DLC, PC Games and trading cards purchases are final sale.
We would like to strongly recommend that you take the time to check the specifications of your PC prior to the purchase of PC games. We cannot exchange or refund non-faulty PC games once opened. If your PC does not meet the requirements of a PC game, the game is not deemed faulty.
Downloadable codes (DLC) cannot be exchanged and are non-refundable. Make sure you double check that you’re buying the right item.
DLC codes purchased from GameStop Canada will only work on Canadian accounts. Please check carefully that the code you are purchasing can be used on your device and redeemed to your account prior to purchase.
Please allow 20 working days for your return to be processed once your tracking has updated as received at our returns department.