We know how stressful holiday season and holiday budgets can be. Don’t worry, we're here to help!
As your awesome holiday shopping destination, we put together a quick holiday guide to make sure your GameStop shopping experience is amazing and stress free.
Ways to shop:
We offer a few ways to shop during the busy holiday season to help make things easier.
You can shop online through our website for either home delivery or in-store pick-up (BOPS, depending on product availability).
You can pre-order upcoming new release products for both in store pick-up or home delivery.
While in store, if there is a product that you are looking for that isn’t available, you can check with staff to see if it is available for home delivery.
Check out our website here for some hot holiday gift ideas!
Important information regarding pre-orders: We do our very best to ensure our product release dates are as accurate as possible. However, release dates can change for a variety of reasons. If you Pre-order an item set to release between now and the end of the year, please note we cannot guarantee release before Christmas.
Check our website regularly for changes to release dates.
Sales & Pricing
We care about you and that’s why we work tirelessly to bring you the best kick a** deals throughout the year, and especially leading into the ‘make merry’ season.
Our vendors are pretty cool too, and we work with them to bring you THE most awesome products at the best possible prices. We kill it for Black Friday, Cyber Monday, December Daily deals and all through Boxing week with the stuff that you really want! Take a look at our current flyers here
We don’t want you to be full of regret, so here are a few things to remember:
- Check our sales dates carefully to avoid disappointment. Unfortunately they cannot be extended and no rain checks are available.
- Once it’s gone, it ain’t coming back... Remember the corporate jargon, "while supplies last"
We do not offer price matching as we try to bring you the best available deals everyday. Though we try our best to constantly have the most exciting offers available all the time, our best deals are only available for a short window.
Don’t miss our exciting flyers, 5$ Friday sales and Sunday Funday, as we have some amazing deals.
Returns & Exchanges
As a thank you for shopping with us through the holiday season, we extend our return policy during the holidays. Anything you buy after November 1st can be returned or exchanged until January 15th
Our return policy applies you can find it here.
If you aren’t 100% sure the item you purchased is the perfect choice, keep it sealed and hold on to the receipt.
We can return or exchange it for you any time before January 15th. If you need a gift receipt, make sure to ask for one at checkout in store.
We're sure you understand, due to increased customer volumes, our stores cannot process returns on December 26th (Boxing Day) or December 27th
Any digital code purchase is final sale, and cannot be exchanged or refunded once issued. You can find all details on digital purchases here.
If you want to be sure to get your item in time for Christmas, check out our cutoff dates here.
You can find our standard delivery times here, and we will keep this information updated based on shipping volumes and any additional delays through the holiday season. Please check on this page before you order to make sure you will get your delivery in time.
Our warehouse is open Monday – Friday. We process Express Shipping orders in 1 business day, and Regular orders within 3 business days. As volume picks up closer to the holiday season this could change. We will update our shipping information page daily.
If 3 business days have passed and you have not received a shipping confirmation, we expect there is a problem with your order. Please reach out to our fantastic customer service team, and we will investigate and get everything moving for you.
Please remember: As we head into the busy season, our courier partners also get quite busy and shipping delays can be a bit longer than usual. Find our updated shipping time frames here.
If you make a purchase online (whether for home deliver or in store pick-up) and receive a message informing you there has been an issue processing your payment, this can happen for a few reasons.
Usually this occurs because your financial institution put a temporary block on the payment in order to make sure it’s a legitimate transaction. Please contact them first and ensure you have the payment unblocked. Once this is done you can call us back or send us an email to firstname.lastname@example.org letting us know it is ok to try the payment again.
If you need to update your payment information, please call us at 1-877-442-6303 ( Mon-Fri 10-6)